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SA’S LEADING IT SUPPORT & SOLUTIONS PROVIDER

IT Support

Award-winning IT support from our expert team

We believe brilliant IT starts with brilliant support. That’s why we strive to make our support services as seamless, smart, and sophisticated as we can, for the benefit of all our customers.

Our IT support covers all things IT, from our super-responsive helpdesk, proactive security and monitoring solutions to the supply of the technologies you rely on.

With a certified team of expert engineers ready to give your IT the attention it deserves, we get to know you and your business to help us understand exactly what works for your environment and what doesn’t.

This informs our approach and sees us deliver intelligent solutions that as part of a managed IT service just work as you need them to without breaking the bank.

We don’t believe in Gold, Silver and Platinum packages when it comes to IT Support Services, it leads to confusion and uncertainty as to what exactly is and isn’t covered. Instead, we have a simple pay-as-you-go or all you can eat contract.

IT Support Contracts

A simple, contract-free, hassle-free IT Support service that enables you to purchase blocks of time that are ready to use whenever you need them. The time never expires and can be used for support, consultancy or even installation work. You can see how much time you have left at any point and, what’s more, we’ll automatically tell you when it’s running low so you know when to purchase a top up.

Pay-as-you-go IT Support

A simple, contract-free, hassle-free IT Support service that enables you to purchase blocks of time that are ready to use whenever you need them. The time never expires and can be used for support, consultancy or even installation work. You can see how much time you have left at any point and, what’s more, we’ll automatically tell you when it’s running low so you know when to purchase a top up.

Managed IT

To further enhance your existing IT support contract with us, we also offer an additional IT Manager service, which provides you with a regular on-site visit from one of our certified, senior engineers to help tackle issues and offer advice.

IT Manager is popular with anyone who finds it helpful to maintain a “snag-list” that can then be worked through and resolved periodically.

IT Manager

Security

RESPONSIVE, PROACTIVE SECURITY YOU CAN TRUST

With appropriate protection in place, you can focus on your business rather than sweat over threats

IT security can feel like a scary prospect and rightfully so – high profile breaches are regularly headline news.

Whilst large corporations are targeted as trophies, smaller organisations often become easier pickings for cyber attackers because of shortcomings in security.

We’re serious about making sure you have the right protection measures in place, but also about making sure security doesn’t stand in the way of your business. We have a strong heritage in IT security and can help prepare you to defend against the cyber threats your business is facing.

IT Security Solutions

It starts with understanding what’s important to your business, what needs protecting and from whom, as increasingly threats are as likely to come from inside your organisation as outside it.

With knowledge of the risks at stake we then recommend appropriate security measures that strike the right balance between budget and protection.

Balancing budget and protection

All the technology we use in our solutions is from world-class security companies – organisations exclusively focused on nullifying the threats you’ll be exposed to.

We’re authorised to work with their technologies and deploy comprehensive security solutions that span the IT you have on-premise as well as anything you may be using in the cloud. It means your data, your users, and your systems are protected wherever they live.

As a result, we can create an umbrella of security surrounding your business, joining up everything from endpoint protection and antivirus, to more advanced measures like Advanced Threat Protection (ATP) for cloud, and toll fraud protection for your communications.

World-class Security Technology

Helpdesk

THE ONLY IT YOU NEED TO KNOW

Fast, Friendly Helpdesk Support From Real People With Real Expertise

We make every call count

We don’t think you should ever be left waiting on something that may well be critical to your business’ IT, particularly if you’re being delayed by someone who doesn’t really know their stuff.

Our golden rule is that every single call counts. So, we make sure every call is answered by someone who can really help. No call backs, no delays – just a direct line into someone who can offer the fastest route to a fix.

Helpdesk Support

Quick Facts

  • Open 8.30AM – 5:30PM Monday through Friday
  • Currently handling over 50 Calls a day
  • Average wait time of 30 secs
  • Over 100 active clients
  • 6000 Closed tickets in 2021
  • 69% of our customers have been with us for over 5 years

We don’t think you should ever be left waiting on something that may well be critical to your business’ IT, particularly if you’re being delayed by someone who doesn’t really know their stuff.

Our golden rule is that every single call counts. So, we make sure every call is answered by someone who can really help. No call backs, no delays – just a direct line into someone who can offer the fastest route to a fix.

Our Golden Rule

We have various options to access our support including Pay-as-you-go and Managed IT contracts with 4-hour response and an onsite engineer where required.

We can also enhance these services with our IT Manager service which provides you with a regular on-site visit from one of our certified, senior engineers to help tackle issues and offer advice.

Flexible Access

There will always be incidents that occur outside of working hours.

While we are not a 24×7 helpdesk, our phones are always answered and we will mount a response in the event of an emergency.

Out Of Hours

To ensure that we are providing our customers with the best, most responsive service, we use sophisticated Remote Management software to get ahead of any problems.

By installing this software onto our customers’ PCs, servers, and systems, we’re given visibility over the performance of your IT and are alerted to issues often before you are even aware of them, allowing us to remediate them with absolutely no impact to your business.

Remote Management & Monitoring

Supply

TECHNOLOGY MATCHED TO YOUR NEEDS AND YOUR POCKET

Leave the headache of IT sourcing to our professional team

Leave the headache of IT sourcing to our professional team

Sourcing IT equipment may seem easy on the face of it, but this can soon fall down if those charged with the buying aren’t familiar with important technical considerations such as the hardware standards needed to run software, selecting the right versions to use, or even the procurement options available to you. Seemingly simple errors can become costly mistakes.

Each project is overseen by a designated Account Manager, who will work closely with you to get well acquainted with your business. We believe it’s important to take the time to learn about your processes and how your users work, so we make recommendations that will see your IT function the way you need it to.

No matter what the project is, armed with this knowledge we endeavour to build on the value you expect by identifying every small gain and delivering a solution from which your business will benefit. It’s this attention that sees a good IT solution become a brilliant IT solution. From start to finish our team of experienced consultants is on hand to offer expert, impartial guidance and iron out every last detail behind your project.

We also respect that you have a budget, so we diligently hunt out the best commercial value available, as well as ensuring you arrive at a solution that’s fit-for-purpose.

IT Hardware Suppliers

We take that headache away so your team can focus on more important tasks. By getting to know your business inside and out, we help you better discover exactly which products are your perfect match.

Our team of in-house professional purchasers then scour the market on your behalf, devoted to sourcing the best deals on the hardware, software, and peripherals you need. It means you get the right technology at the best price.

Source the best deals on everything you need

For us, sourcing technology doesn’t end at simply choosing products and making payment. We offer practical support to streamline the supply process so things happen faster and the technology you need is available when required.

If what you need is out of the ordinary we can even build PCs, servers, and other equipment from scratch – just the way you need it. Complementing the supply of your technology with other helpful services we can provide, like setup and configuration, also ensures your technology is ready to go when you are.

Finally, we know how important it is to have a choice over how you get your hands on the technology you need, so we offer flexible financing options with a variety of payment terms to suit your business.

Supplying added value

Projects

EXCEPTIONAL DELIVERY OF BESPOKE IT PROJECTS

Plain-speaking advice and trustworthy implementation of the IT your business relies on.

IT starts with getting to know you

We complete upwards of 500 different IT projects a year. From common PC setups to more complex office moves and cloud migrations – no project is too large or small.

Each project is overseen by a designated Account Manager, who will work closely with you to get well acquainted with your business. We believe it’s important to take the time to learn about your processes and how your users work, so we make recommendations that will see your IT function the way you need it to.

No matter what the project is, armed with this knowledge we endeavour to build on the value you expect by identifying every small gain and delivering a solution from which your business will benefit. It’s this attention that sees a good IT solution become a brilliant IT solution. From start to finish our team of experienced consultants is on hand to offer expert, impartial guidance and iron out every last detail behind your project.

We also respect that you have a budget, so we diligently hunt out the best commercial value available, as well as ensuring you arrive at a solution that’s fit-for-purpose.

IT Project Delivery

We take that headache away so your team can focus on more important tasks. By getting to know your business inside and out, we help you better discover exactly which products are your perfect match.

Our team of in-house professional purchasers then scour the market on your behalf, devoted to sourcing the best deals on the hardware, software, and peripherals you need. It means you get the right technology at the best price.

Source the best deals on everything you need

For us, sourcing technology doesn’t end at simply choosing products and making payment. We offer practical support to streamline the supply process so things happen faster and the technology you need is available when required.

If what you need is out of the ordinary we can even build PCs, servers, and other equipment from scratch – just the way you need it. Complementing the supply of your technology with other helpful services we can provide, like setup and configuration, also ensures your technology is ready to go when you are.

Finally, we know how important it is to have a choice over how you get your hands on the technology you need, so we offer flexible financing options with a variety of payment terms to suit your business.

Supplying added value